Shipping and Returns Policy is managed by CDB Media Ltd

Delivery & Shipping:

Charges. **All prices are in New Zealand Dollars and freight costs relate to total order amount. **
Delivery. Currently we do not ship to addresses outside of New Zealand. For more information about international orders please contact us.
Delivery Time Frame. Your order will be despatched within 5-7 working days.
Note: Phoenix takes no responsibility for lost orders if customers provide incorrect address details.


Returns and Exchanges Policy. Where the products are faulty or damaged due to manufacturing faults we will either: (i) replace, with the same product or with a product of the same purchase value (ii) repair the product.    Please call (09) 917-4000 with proof of purchase handy to organize a faulty return.